Frequently Asked Questions
Can I receive your Kawakawa products overseas & within NZ economically and without worrying about breakage?
The double walled cosmetic pot is extremely light and also keeps the products cool & safe from breakage. We have FREE freight within New Zealand on all orders over NZ$100!
Can I treat cold sores with your products?
Kawa Heal is very effective for severe cases, milder sores may respond by using Kawa Gel.
Can I use Kawa Gel for eczema on the skin at the corners of my eyes?
It has been safely used by many on this sensitive area with no reported problems.
Can I use Kawa Gel for Mozzie Bites?
Yes, usually 1 or 2 applications are all that is needed. If infected several applications may need to be applied until the itch and swelling has subsided.
Can I use Kawa Gel on broken skin?
Yes, quite safely.
Can I use Kawa Gel on my Dog/Cat who has itchy skin?
Yes, but be aware that the animal may try to lick off the ointment, so please use sparingly and rub in all excess.
A spray version is available upon request. 100ml bottle $25.00, please use the contact us form.
Do you have a lip balm?
Kawa Gel is bees waxed based and makes a great lip balm, helps protect from wind, soothes and nourishes. (see testimonial page)
If I have faulty products, who should I contact?
Contact us direct and we will address the problem.
Is Kawa Pure safe to use for children & babies?
Kawa Pure has been specifically designed for Babies and Children safe to use for nappy rash, cradle cap, dribble rash and baby eczema. We always recommend a sensitive skin test by placing a small amount on the inside of the wrist or elbow, if any reaction or increased irritation occurs over the next half hour cease use.
Kawa Cream is good for bad burns & sun burn why is this?
Kawa Cream contains essential oil of organic tea tree which is useful for the treatment of burns. Kawakawa is an anti-inflammatory & anti-microbial & well known in it’s use for chronic skin conditions.
What is your refund policy?
Need to return or exchange something?
Earth Energies New Zealand Ltd customers are covered by our 30 Day Money Back Guarantee
If you are not happy with your purchase, send it back to us within 30 days and we will refund the amount of the merchandise ordered, or exchange it for another product of the same value. Please note that our 30 Day Money Back Guarantee is for the amount of the product ordered and does not cover any additional expenses related to shipping, etc.
Please refer to our Refund Policy.
Where can I find some customer testimonials?
You can find testimonials on our testimonials page here
Why do you put vibrational essences into the creams & ointments?
Vibrational essences work mainly on the subtle levels, so can assist with emotional aspects linked to various conditions, thus enhancing the natural healing system of the body/mind.
Earth Energies specialise in a unique range of Kawakawa and Mamaku based creams and ointments, flower essences, and Himalayan Crystal Salt with Kawakawa, offering an extensive buy now range, for retail and wholesale.